The money remittance firm UAE Exchange has temporarily stopped accepting transactions at its branches and online platforms.
In a statement, the company said its services have been suspended due to "certain operational challenges".
It added that it is currently focused on processing all existing transactions as quickly as possible.
The firm’s branches and service points will remain open to handle customer queries.
Here's the full statement from UAE Exchange:
"Due to certain operational challenges, we have temporarily suspended acceptance of any new transactions at UAE Exchange branches and via our online channels.
"We are currently focused on processing all existing transactions as quickly as possible. Our customer service touchpoints as well as UAE Exchange branches will remain open to support and attend to any queries customers may have.
"We apologise to our customers for any inconvenience caused."
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