Police issue rain-damage e-certificates for car owners

Motorists in the UAE can now apply for verification letters if their vehicles suffered damages due to adverse weather conditions.

Drivers can request a "To Whom It May Concern" e-certificate through the Dubai Police website or App, to present to their insurance provider in order to carry out any repairs from water damage.

Once they attach photos of their damaged vehicle and pay a fee of AED 95, a certificate will be generated digitally within five minutes. 

"Today, with the service being automated, customers no longer need to bring their vehicles to the police station," highlighted Khalid Nasser Alrazooqi, Director of the General Department of Artificial Intelligence at Dubai Police, adding that 1,000 e-certificates were issued in Dubai within 24 hours of the launch of the automated service.

Heavy rain, hail, thunder and lightning spread across the UAE in the early hours of Monday, leading to many routes being flooded during the morning rush hour.

Schools and offices across the country offered flexible working and His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, declared Monday to be a remote working day for employees of all Dubai government entities, with the Ministry of Human Resources and Emiratisation issuing a similar advisory for the private sector.

A similar scheme has also been introduced in Abu Dhabi, with police posting that motorists can head to the Serious Accidents Section at Traffic Departments in Abu Dhabi, Al Ain, and Al Dhafra to receive a certificate.

Abu Dhabi Police announces that you can get a certificate showing the amount of damage to your vehicle due to weather conditions by attending the "Serious Accidents Sections" at the Traffic Departments in Abu Dhabi, Al Ain, and Al Dhafra. pic.twitter.com/P8yOoItS16

— شرطة أبوظبي (@ADPoliceHQ) February 12, 2024