Dubai Police achieves 99.8 per cent compliance rate in answering emergency calls

Dubai Police has so far exceeded 2026 targets with a 99.8 per cent compliance rate in answering emergency calls within 10 seconds.

Surpassing the initial target of 97 per cent, Dubai Police also handled more than 1.3 million calls through its Command-and-Control Centre during the second quarter of 2026.

Dubai Police also achieved 98.8 per cent patrol coverage across police station jurisdictions during the reporting period, surpassing the 97 percent target and reflecting the effectiveness of its patrol deployment strategy and rapid response capabilities across the emirate.

During a second quarter performance review meeting, Major General Hareb Al Shamsi, Deputy Commander-in-Chief for Criminal Affairs, revealed that customer service has also improved by using a "mystery shopper" mechanism to contact customers after they receive a service.

Dubai Police use this to measure satisfaction, gather feedback and convert suggestions into improvement opportunities that enhance services, increasing operational efficiency and strengthen a culture of continuous improvement in line with international best practices.

The meeting then reviewed the department’s operational performance indicators, monitored the implementation of previous decisions and discussed future projects aimed at strengthening operational capabilities and ensuring Dubai Police remains prepared to address evolving security challenges.

#News | More Than 1.3 Million Calls Handled as Dubai Police Boost Operational Excellence

Details:https://t.co/UxVvQdSugk#DubaiPoliceServices #CustomerHappiness pic.twitter.com/qx7fyUrMEL

— Dubai Policeشرطة دبي (@DubaiPoliceHQ) July 21, 2026