Dubai rolls out contactless hotel check-in system

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council of Dubai, announced on Tuesday the citywide introduction of a one-time contactless hotel guest check-in solution.

The system, developed by the Dubai Department of Economy and Tourism (DET), allows guests to complete all check-in formalities prior to their arrival, directly from their mobile phones.

By uploading essential identification documentation and biometric data once, the entire process is streamlined, significantly reducing or eliminating traditional check-in times.

Upon arrival, guests can bypass the usual check-in desk formalities at the start of every stay at participating hotels.

The securely held data then remains valid until the identification document expires, meaning only a quick authentication, such as through facial recognition, would be required on subsequent visits.

The initiative marks a significant step forward in achieving the ambitious goals of the Dubai Economic Agenda, D33, which aims to further consolidate Dubai's position as a leading global destination for business and leisure.

Repeat visitors make up almost a quarter of total annual visitation to Dubai, and this new service welcomes them to the city with added convenience, consolidating their affinity for the destination.

Sheikh Hamdan said, “Guided by the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, our city continues to lead the way in embracing innovation and creating unparalleled experiences. By leveraging cutting-edge solutions, we are not only enhancing the visitor journey, but also strategically positioning Dubai for sustained tourism growth.

"Aligning perfectly with the Dubai Economic Agenda, D33, the rollout of this technology is a testament to our vision for a smart, seamless, and secure urban environment and reflects our commitment to further consolidating Dubai's position as a leading global destination for business and leisure.”

Dubai’s hospitality sector has been one of the cornerstones of its growth as a global destination, with world-class facilities and service available at 820 hotels and hotel apartments across the city.

Complementing Dubai’s wider offerings, it has helped the city reach new heights, welcoming 15.7 million international overnight visitors in the first ten months of 2025, up 5 per cent year-on-year, with guests spending a total of 36.71 million room nights at hotels across the emirate.