ITC announces service timing during Eid holiday

The Integrated Transport Centre (ITC) of the Department of Municipalities and Transport (DMT) in Abu Dhabi announced its operating hours during the Eid holiday, from April 8 to 14, 2024.

It confirmed that surface parking and toll gates will be free of charge during the holiday.

Customers Happiness Centres
The ITC stated that Customers' Happiness Centres across the emirate of Abu Dhabi will be closed from Monday, April 8, 2024, till the end of the official holiday and will resume their official working hours on Monday, April 15, 2024.

Furthermore, customers may continue to apply for ITC’s services online through ITC’s website, Darbi and Darb websites and apps, and through the “TAMM" platform for digital government services in Abu Dhabi.

Additionally, customers may request services 24/7 by contacting the unified Service Support Centre of the Department of Municipalities and Transport at 800850 or the Taxi Call Centre at 600535353.

MAWAQiF Service
MAWAQiF surface parking fees will be free from Monday, April 8, 2024, until 7:59 a.m. on Monday, April 15, 2024. Parking fees at the Musaffah M-18 truck parking lot will also be free during the Eid holiday.

The ITC has urged drivers to avoid parking in prohibited areas and blocking traffic movement. It also encouraged drivers to park properly in designated areas and avoid parking in residential spaces from 9:00 a.m. to 8:00 a.m.

Darb Toll Gate System
The Darb toll gate system will be free of charge during the Eid holiday from Monday, April 8, 2024. Toll gate fees will be reactivated after the Eid holiday, starting Monday, April 15, 2024, during peak hours (7:00 a.m. to 9:00 a.m. and 5:00 p.m. to 7:00 p.m.).

Public Bus Services
During the Eid Al Fitr holiday, public bus services, including local and regional bus services, in the emirate will operate according to the regular schedule followed during weekends. The number of regional bus trips will increase according to the volume of demand during the Eid holiday.
As for inter-city bus services and buses between the emirates, the ITC has coordinated with the relevant entities to increase the number of trips during the holiday, including the last days of Ramadan and during Eid, in a manner that is proportionate to the anticipated increase in the demand for the services.

Moreover, Abu Dhabi Express and the "Abu Dhabi Link" bus services will operate from 6:00 a.m. to 11:00 p.m. during the holiday.