Retailers need to improve in-store customer service: study

Wednesday, 28 October 2015 13:01

Retailers need to use technology to better enhance their customer service. That’s according to a study revealing there’s been too much of a focus on e-commerce platforms and that’s taken away from the in-store experience. The study identified that more than one-third of shoppers believe they are better connected to real-time information than in-store associates. Mark Thomson, retail industry director EMEA, Zebra Technologies who conducted the Global Shopper Study explained to ARN what issues retailers are facing.

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Abu Dhabi Police urges parents to ensure children use e-scooters safely
Abu Dhabi Police has urged parents to make sure children follow safety rules when using e-scooters and electric bicycles.
Dubai to ban trucks on key roads during 'peak hours'
Starting October 1, Dubai will introduce a complete ban or "peak hour" restrictions on truck movement on several key roads, based on "traffic corridor, area and congestion levels", with Emirates Road exempted from the decision.
Dubai Police issues warning after driver passes out and crashes car
Dubai Police has warned motorists against driving when feeling tired, sleepy or suffering from certain health conditions, after a driver lost consciousness and crashed his car into another vehicle on Umm Suqeim Street.

Retailers need to improve in-store customer service: study

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