Sheikh Hamdan directs move to set up unified platform for government services

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and UAE Deputy Prime Minister, on Wednesday directed all Dubai government entities to integrate services for individuals and businesses into a unified digital ecosystem within one year.

He explained that these services will be delivered through streamlined, specialised platforms that reduce time and effort.

Sheikh Hamdan tasked Digital Dubai to coordinated the implementation across entities.

"Our goal is to make life easier, simplify procedures, and reduce the number of platforms, delivering more efficient and seamless services that strengthen Dubai’s competitiveness as a global hub for business and investment," he said.

His announcement came during his visit to Digital Dubai, reinforcing the Emirate's position as a global model for quality of life and a city defined by a constant sense of safety and reassurance.

"Today, government success is defined by proactivity, responsiveness to people’s needs, and the effective use of advanced technologies to improve quality of life. In Dubai, we continue to advance government excellence, constantly enhancing efficiency, innovation, and agility," Sheikh Hamdan highlighted in a social media post.

Hamdan bin Mohammed: During my visit to Digital Dubai, I directed the integration of all digital services for individuals and businesses into unified platforms within one year, tasking Digital Dubai with coordinating implementation across entities. I also launched strategic… pic.twitter.com/VtsMzrcgh9

— Dubai Media Office (@DXBMediaOffice) April 1, 2026

During the visit, Sheikh Hamdan also reviewed major projects that serve as the official source of Dubai’s data, developed by the Dubai Data and Statistics Establishment. 

The projects aim to establish a comprehensive AI-driven government model in which performance becomes 100% data-based, supported by advanced infrastructure including AI accelerators and an algorithm bank containing production-ready machine learning models documented according to the highest standards to ensure quality, consistency, and scalability.

Furthermore, the projects aim to deliver measurable economic and knowledge impact, including supporting GDP growth by more than AED10 billion within two years of operation, and positioning Dubai among the world’s top 10 cities in the Government AI Readiness index.

They also seek to enable at least 80 per cent of government policies and strategies through AI-supported data, alongside developing the capabilities of government leaders so that 100 per cent of their knowledge and skills in AI and advanced analytics are enhanced.

Sheikh Hamdan also reviewed the second generation of Government Resource Planning Systems, a joint project between Digital Dubai, the Department of Finance, and the Dubai Government Human Resources Department. The initiative aims to strengthen government integration, enhance efficiency and productivity, and meet future needs by adopting emerging technologies, particularly artificial intelligence, within a unified systems ecosystem.

The project includes upgraded systems covering finance, human resources, payroll, procurement, contracts, asset and property management, and maintenance, supporting a more integrated and flexible operational model that enhances planning, decision-making, and service experiences for employees and customers.

In addition, Sheikh Hamdan reviewed Agentic AI projects, an interactive solution that enables users to engage directly with an AI agent through natural conversational interfaces to request and complete government services seamlessly and instantly. He further evaluated projects that demonstrate practical implementation of the Internet of Things within the digital city, through a city-wide integrated smart sensing ecosystem capable of detecting unusual phenomena such as smoke or fires, and sending instant alerts directly to relevant entities, including Civil Defense, thereby enhancing safety, preparedness, and response capabilities.