Dubai's RTA unveils AED1.6 billion digital strategy

Dubai's Roads and Transport Authority (RTA) has unveiled its ambitious AED 1.6 billion digital strategy 2023-2030 that will see 82 new projects.

It will include enabling 100 per cent fintech-driven mobility, increasing digital service adoption to 95 per cent, digitising the skill set of RTA’s employees to as much as 100 per cent, and developing 50 artificial intelligence use cases.

The strategy will be implemented over four phases spanning seven years - the Preparatory Phase will see the completion of seven projects, valued at AED 466 million, while the First Phase will involve 62 projects valued at AED 829 million. The Second Phase will include 10 projects valued at AED 249 million, and the Third Phase will see 3 projects at a budget of AED 100 million.

The strategy will be structured around six key pillars: people's happiness, quality digital services, data intelligence, integrated digital operations, excellence in asset management, and innovation and partnerships.

Mattar Al Tayer, RTA’s Director-General, Chairman of the Board of Directors, highlighted how the agency is constantly looking to "leverage the latest technologies... to keep pace with contemporary demands for swift and precise service delivery".

The strategy has also been carefully aligned with the strategic directions of the emirate, RTA’s Strategic Plan 2024-2030 and Dubai Digital Strategy.

The updated strategy incorporates 12 metrics to measure its effectiveness and progress. These include the adoption rate of digital services and transactions index, smart services happiness index, compliance with the general framework for the governance of technical systems index, data products index, cloud computing readiness index, asset connectivity with the Internet of Things (IoT) index, data maturity index, and the digital services provision index.