Dubai bank apologises to customers over transaction alerts sent in 'error'

Sunday, 20 April 2025 11:25

By ARN News Staff

Emirates NBD has issued an apology to its customers after several people took to social media to report unauthorised transaction alerts that allegedly wiped out their bank accounts.

In messages sent to their customers, Emirates NBD urged them to "disregard" the SMS sent out on Sunday titled "RA DISB MIGRATION".

It added that the messages were sent in "error" during a "system upgrade".

"There are no changes to your account balance," the bank confirmed.

Several residents reported receiving transaction SMSes from the bank that allegedly left their accounts with zero balance.

"We sincerely apologise for any inconvenience this may have caused," the bank added.

More from Local News

UAE offers condolences following Saudi helicopter crash

The United Arab Emirates has expressed its solidarity with Saudi Arabia and the victims of the crash of a helicopter on Sunday belonging to Saudi Aramco in the Ras Tanura region, which resulted in the death of all its passengers.
UAE condemns Iranian attacks on Bahrain and Kuwait

The United Arab Emirates has condemned renewed Iranian hostile attacks targeting Bahrain and Kuwait with missiles and drones.
UAE sends more aid convoys to Gaza under 'Operation Chivalrous Knight 3'

Five United Arab Emirates humanitarian aid convoys entered the Gaza Strip this week under Operation Chivalrous Knight 3.
UAE President conveys condolences to Venezuela over earthquake victims

UAE President His Highness Sheikh Mohamed bin Zayed Al Nahyan held a phone call on Saturday with Delcy Rodríguez, Acting President ofVenezuela, to convey his sincere condolences over the victims of the recent earthquake and wish a speedy recovery to those injured.
Dubai Customs unveils K9 vehicles in defence against drug smugglers

Dubai Customs has unveiled a new fleet of high-tech vehicles for its K9 Unit to strengthen their front line defence against drug smuggling and other cross-border crimes.
Dubai Police issues summer vehicle safety warning

Dubai Police has urged motorists to ensure their vehicles are roadworthy ahead of summer travel, revealing that officers recorded 3,589 vehicle safety violations during the first five months of the year.
UAE soldier dies during training mission

The UAE Ministry of Defence has announced the death of soldier Issa Ghuloom Al Baloushi, who passed away during a training mission in the country on Saturday.
UAE expresses concern over military escalation in Sudan

The UAE has expressed deep concern over the continued military escalation by the two warring parties in several areas of Sudan, including El Obeid, and the impact on civilians and the worsening humanitarian situation.
UAE steps up relief aid for Lebanon

Under the directives of President His Highness Sheikh Mohamed bin Zayed Al Nahyan, the UAE is sending humanitarian aid to people affected by the ongoing crisis in Lebanon through the UAE Aid Agency.
UAE, Lebanese Presidents discuss bilateral ties and regional developments

UAE President His Highness Sheikh Mohamed bin Zayed Al Nahyan has held a phone call with Lebanese President Joseph Aoun to discuss ways to strengthen ties between the two countries.
UAE welcomes US-brokered Lebanon-Israel framework agreement

The UAE has welcomed the announcement of a framework agreement between Lebanon and Israel, praising the diplomatic efforts of US President Donald Trump and Secretary of State Marco Rubio in helping secure the deal.
UAE strongly condemns Iranian drone attacks on Bahrain

The UAE has strongly condemned the hostile drone attacks by Iran that targeted Bahrain early Saturday.
Sheikh Abdullah underscores support for Lebanon's unity during call with Dr. Salam

Sheikh Abdullah bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Foreign Affairs, has welcomed the signing of a framework agreement between Israel and Lebanon during a call with Lebanese Prime Minister Dr. Nawaf Salam.
UAE, Egyptian Foreign Ministers discuss regional developments

Sheikh Abdullah bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Foreign Affairs, has discussed ways to enhance efforts to safeguard regional peace during talks with his Egyptian counterpart Dr. Badr Abdelatty.
UAE pledges $10 million in earthquake aid for Venezuela

The UAE has allocated $10 million in emergency humanitarian aid to support people affected by two earthquakes off Venezuela's northern coast.
UAE confirms technical issue behind incorrect alert messages

The UAE's National Emergency, Crisis and Disaster Management Authority (NCEMA) says a technical issue in the early warning system has been resolved after it led to the sending of incorrect alert messages.
UAE, Iran foreign ministers discuss regional developments

His Highness Sheikh Abdullah bin Zayed Al Nahyan, UAE Deputy Prime Minister and Minister of Foreign Affairs, has held a phone call with Iran's Foreign Minister Abbas Araghchi to discuss the latest regional developments.
UAE mediates exchange of 320 Russian and Ukrainian captives

The UAE's latest mediation effort between Russia and Ukraine has led to the release of 160 captives from each side.
UAE underscores US-Gulf consultation critical in Iran peace talks

Minister of State, Lana Nusseibeh, has underlined that "Gulf consultation, inclusion and participation is a necessary condition" in Iran peace talks during a Joint Ministerial Meeting of the GCC and the US in Bahrain.
Etihad Rail invites public to choose first passenger in UAE rail history

Etihad Rail has launched a nationwide campaign inviting the public to nominate the first passenger to travel on its inaugural passenger service when trains begin operating on June 30.

News

UAE offers condolences following Saudi helicopter crash
The United Arab Emirates has expressed its solidarity with Saudi Arabia and the victims of the crash of a helicopter on Sunday belonging to Saudi Aramco in the Ras Tanura region, which resulted in the death of all its passengers.
UAE condemns Iranian attacks on Bahrain and Kuwait
The United Arab Emirates has condemned renewed Iranian hostile attacks targeting Bahrain and Kuwait with missiles and drones.
UAE sends more aid convoys to Gaza under 'Operation Chivalrous Knight 3'
Five United Arab Emirates humanitarian aid convoys entered the Gaza Strip this week under Operation Chivalrous Knight 3.

Dubai bank apologises to customers over transaction alerts sent in 'error'

More from Local News

News

Our Shows

Quick Links

Listen on the Go

Dubai bank apologises to customers over transaction alerts sent in 'error'

Share

More from Local News

News

Our Shows

Quick Links

Listen on the Go