Dubai Health introduce 'Itma’en' service to enhance mental wellbeing and quality of life

Dubai Health, in collaboration with the Community Development Authority (CDA) and the Dubai Health Authority (DHA), has announced the launch of the 'Itma’en' service, making mental health support freely accessible to citizens, residents, and visitors.

The ‘Itma’en’ service, which means ‘rest assured’, offers confidential mental wellbeing guidance through a dedicated hotline (800506), providing a safe and welcoming space for individuals to consult experts and seek reassurance whenever they need it.

A team of specialists are available to listen, provide professional guidance, and help foster greater awareness and understanding of mental wellbeing across the community.

The service targets all age groups and is provided free of charge in Arabic and English, operating daily from 9:00 am to midnight.

Callers can speak directly with specialised counsellors to receive guidance and reassurance, while cases requiring medical follow-up are referred to the appropriate specialised teams for evaluation and further care.

The initiative aims to provide specialised support channels that assist families and individuals in dealing with various emotional challenges, contributing to community stability and improved quality of life.

It also supports the objectives of Dubai Social Agenda 33, which aims to strengthen a comprehensive social framework that provides protection, care, and empowerment for all members of society, while advancing a healthcare system in line with global best practices.